![]() You can offer your buyer an exchange for another product or issue a refund. Contact your customer or a carrier service to arrange a return. To get items returned, arrange a return by contacting your customer or a carrier service. From this admin panel you will be able to find and copy your store integration code and add it to your Sparkle website. Canceling an order prevents you from collecting payment. ![]() If you purchased a shipping label for the order, you can void the shipping label. Manage orders, add new used appliances, modify inventory, accept payments, and more from a single control panel. For other payment methods, you need to create a refund from your payment account. So, we’ve created the Ecwid Mobile App (available on the App Store and Google Play), which allows you to sell your used appliances online and run your business from the palm of your hand. For Lightspeed Payments or Chase Integrated Payments Powered by WePay, you can issue a refund from your Ecwid admin. Refunds are not triggered automatically upon canceling an order, so you need to do it manually. ![]() If a customer doesn’t want an exchange for another item, you need to issue a refund.
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